My name is Brian Oliver. DOB **********. My mailing address is *** W. Nezpique st. Jenn...

GetHuman1140279's customer service issue with Tracfone from September 2018

17 views | 2017 similar | 0 following
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The issue in GetHuman1140279's own words
I want a replacement phone. A new one because phone was not but * months old when shut down. ... My name is Brian Oliver. DOB **********. My mailing address is *** W. Nezpique st. Jennings, La. *****. On ******* I bought a LG Stylo *. Phone gave perfect service till May of****. Phone started locking up so I contacting customer help. Rep. Called me back to help turn phone back on. Phone lasted a week or two then stopped coming on. I purchased a new phone then contacted straight talk to keep active number. (***)***-****. IMEI * to new phone is *** *** *** *** ***. You can check activation from that. My phone needs replacing being Wal-Mart would not exchange it. I want a corporate rep to call me and fix the issue. There are other phone providers waiting for my money just as straight talk is.
Is I lost all my pictures of my wedding, family and others.

GetHuman1140279 did not yet indicate what Tracfone should do to make this right.

Talk with rep. through customer help and bypassed and came on. Before getting all important pictures and other saved material phone shut off and never came back on.
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Tracfone

Customer service issue
Reported by GetHuman1140279
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 2017 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman1140279 started working on this issue
Sep 13th, 2018 10:40pm
GetHuman1140279 shared this issue with others over email
Sep 13th, 2018 10:59pm

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