I have been with Tracfone for * years with the same number. Through these years I have...

GetHuman-ndcrack's customer service issue with Tracfone from August 2018

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The issue in GetHuman-ndcrack's own words
I have been with Tracfone for * years with the same number. Through these years I have upgraded phones and transferred coverage numerous times. Same number, same location. I recently lost my phone in a fire. I am unable to recover my time and number because the agent tells me the zip code does not match and I do not know the PIN. I have never set up a PIN and the zip code has been the same for ** years. I've tried several calls to CS and they simply cannot help unless I provide a matched zip code or PIN. How can this be? I have the original red card and a damaged phone from the last two transfers that I personally did. Something has gone wrong and I can't find any answers. I currently have a newly activated Tracfone with a new number but only because it was my only option. What do I do?**My original number: (***)***-*****The phone lost in the fire: *** *** *** *** *** ****My zip code: ******The phone was a LG***C. Prior to that it was a LG***G. I still have that phone. It was water damaged but I have the numbers, if needed.*Wouldn't this remove all doubt about this time and number being mine? It is my official contact number for business, banking, legal, etc. Please help!
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Tracfone

Customer service issue
Reported by GetHuman-ndcrack
Aug 17th, 2018 - a yr ago
I have an issue with Tracfone too
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Seen by 5 customers so far
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-ndcrack started working on this issue
Aug 17th, 2018 5:28pm
GetHuman-ndcrack indicated the issue is not fixed yet.
Aug 18th, 2018 4:54pm
GetHuman-ndcrack indicated the issue is not fixed yet.
Aug 18th, 2018 4:58pm
GetHuman-ndcrack indicated the issue is not fixed yet.
Aug 20th, 2018 10:14pm