How can you help me ??????

GetHuman-hishouse's customer service issue with Tracfone from August 2018

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Help with my Tracfone issue
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The issue in GetHuman-hishouse's own words
I want a new phone without returning my phone which would leave me without a phone & all my info.*They want me to return my phone for who knows how long it will take for me to receive a new phone. ... I have a new phone that has been having problems. I was told I would receive a new phone in a few days. I did receive a box with an envelope in it, no instructions at all. I spoke to customer service & was told to send my phone back before it would be replaced. Now that leaves me without a phone. I was told to buy another phone & transfer my info. That does not make sense to me . I have had track phone for many years without a problem I have recommended to many people. I also find the language very challenging. What do you recommend that i do in this situation? I cannot afford to buy another phone or be without a phone for a week or so????? HELP!!!!!!
This would cause me to be without a phone for who knows how long
I want a new phone first then I will transfer my info, & send back the defective phone.
Me along with others we have referred others over the past ** - ** years.
Yes, the company police is for me to return my phone & they will send me a new one. They will not change there policy for me. i cannot afford to get a new phone at this time as they have suggested. (no seance leaving a customer without a phone.
I have an issue with Tracfone too
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Tracfone

Cell Phone.
Customer service issue
Reported by GetHuman-hishouse
Aug 17th, 2018 - a yr ago
I have an issue with Tracfone too
Fixed
Seen by 11 customers so far
Similar issue to 1674 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-hishouse started working on this issue
Aug 17th, 2018 4:59pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 17th, 2018 6:05pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 17th, 2018 6:06pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 18th, 2018 7:33pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 20th, 2018 6:11pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 20th, 2018 6:12pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 20th, 2018 6:20pm
GetHuman-hishouse indicated the issue is not fixed yet.
Aug 20th, 2018 6:23pm