GetHuman-hishouse's customer service issue with Tracfone from August 2018
Help with my Tracfone issue
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The issue in GetHuman-hishouse's own words
I want a new phone without returning my phone which would leave me without a phone & all my info.*They want me to return my phone for who knows how long it will take for me to receive a new phone. ... I have a new phone that has been having problems. I was told I would receive a new phone in a few days. I did receive a box with an envelope in it, no instructions at all. I spoke to customer service & was told to send my phone back before it would be replaced. Now that leaves me without a phone. I was told to buy another phone & transfer my info. That does not make sense to me . I have had track phone for many years without a problem I have recommended to many people. I also find the language very challenging. What do you recommend that i do in this situation? I cannot afford to buy another phone or be without a phone for a week or so????? HELP!!!!!!
This would cause me to be without a phone for who knows how long
I want a new phone first then I will transfer my info, & send back the defective phone.
Me along with others we have referred others over the past ** - ** years.
Yes, the company police is for me to return my phone & they will send me a new one. They will not change there policy for me. i cannot afford to get a new phone at this time as they have suggested. (no seance leaving a customer without a phone.
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How GetHuman-hishouse fixed the problem
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