I have a alcatel Raven A***BL phone from safelink and Tracfone. I have had the phone ac...

GetHuman-cktoby's customer service issue with Tracfone from July 2018

Help with my Tracfone issue
The issue in GetHuman-cktoby's own words
I have a alcatel Raven A***BL phone from safelink and Tracfone. I have had the phone activated, my number from Metropcs transferred to the new phone. I was using the phone then for the last two days I have no phone, the message states that I cannot make a call because I am not on a network. I have already paid tracfone for unlimited talk and text . I tried to talk to customer service for two hours and got no help at all. The last person I talked to told me to wait for two days and then call again. I am disabled, in a wheelchair and cannot get out to a store to get this solved. I have not gotten help from safelink or tracfone. I need help.
GetHuman-cktoby did not yet indicate what Tracfone should do to make this right.
I have an issue with Tracfone too
How GetHuman-cktoby fixed the problem
I sent e-mails to both companies and told them how I felt about their customer service. When I woke up Monday morning my phone was on. Thank you so much.
Please help with my Tracfone issue
Do you have a customer issue as well?
We can help you get Tracfone's attention and get better help faster. Tap below to get started.
Having Tracfone issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Tracfone

Customer service issue
Reported by GetHuman-cktoby
Jul 29th, 2018 - 9 mons ago
I have an issue with Tracfone too
Fixed
Seen by 10 customers so far
Similar issue to 1403 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-cktoby started working on this issue
Jul 29th, 2018 2:00pm
GetHuman-cktoby shared this issue with others over email
Jul 29th, 2018 2:04pm
GetHuman-cktoby confirmed the issue is fixed. Hooray!
Jul 30th, 2018 10:34am
GetHuman-cktoby confirmed the issue is fixed. Hooray!
Jul 30th, 2018 10:38am