I'm not sure TRACFONE has any idea what basic customer service is nor even cares. I AM NOT EXPECTING TO GET ANY HELP HERE so this is probably just venting.

GetHuman-kayakcal's customer service issue with Tracfone from July 2018

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Help with my Tracfone issue
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The issue in GetHuman-kayakcal's own words
I was simply trying to add minutes and service days to my Tracfone ... I purchased minutes and service days for my Tracfone that had run out of both . After a week and many hours with tech help these minutes and service days STILL have not been applied to my phone. Yet somehow I can receive and send texts, although I get no alerts, but I cannot call out or receive phone calls. Finally Jade from your tech help told me she was sending me a new sim card then said it would be a new phone. She asked for my mailing address then the connection went dead before I could reply. I couldn't get back to her or even other tech help due to your maze of procedures and http links that don't work.. This is a last ditch plea to SOMEONE in the Tracfone world for HELP before we gather up all our devices and set them on fire while doing a primal death dance around them!!!!!!!! Richard Durand (***)***-**** serial* *************** Sim* ******************** email *****@***.com **** woodmont drive greeneville tn *****
this is especially frustrating because of the many wasted hours and paid minutes spent and STILL NO SATISFACTION
THEY COULD MAKE THIS RIGHT BY SIMPLY APPLYING THE SERVICE DAYS AND MINUTES I PAID FOR. BY SIMPLY IDENTIFYING AND FIXING THE F****** PROBLEM!!!!!!!!!!!!!!
Multiple family members have been Tracfone customers for many years. We have endured spotty service and dropped calls and somehow keep coming back for more, but this might soon all change.
I'VE TRIED EVERYTHING I KNOW TO DO. AS OF **** **** STILL NO FIX. IT MIGHT BE TIME TO KINDLE THE PRIMAL FIRES!
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Tracfone

TRACFONE minutes and service days
Customer service issue
Reported by GetHuman-kayakcal
Jul 3rd, 2018 - 2 years ago
Fixed
Seen by 25 customers so far
Similar issue to 991 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman-kayakcal started working on this issue
Jul 3rd, 2018 10:34pm
GetHuman-kayakcal shared this issue with others over email
Jul 3rd, 2018 10:36pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 12:26pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 12:29pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 12:31pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 12:31pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 12:33pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 1:09pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 1:11pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 1:15pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 4th, 2018 1:16pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 12:57pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 1:04pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 1:06pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 1:15pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 1:16pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 1:16pm
GetHuman-kayakcal indicated the issue is not fixed yet.
Jul 5th, 2018 1:16pm