I am unable to use my phone. It is charged and on. When I call my own number I. Get the...

GetHuman-sjrez's customer service issue with Tracfone from April 2018

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The issue in GetHuman-sjrez's own words
I am unable to use my phone. It is charged and on. When I call my own number I. Get the name of William brown. I called from my home phone . I cannot use the phone But it has the right date, and says I have two texts.
GetHuman-sjrez did not yet indicate what Tracfone should do to make this right.
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Tracfone

Customer service issue
Reported by GetHuman-sjrez
Apr 19th, 2018 - 7 mons ago
I have an issue with Tracfone too
Not resolved
Seen by 3 customers so far
Similar issue to 2932 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-sjrez started working on this issue
Apr 19th 9:08pm
GetHuman-sjrez indicated the issue is not fixed yet.
Apr 21st 10:58am