Total Wireless NEEDS A TECH SUPPORT DEPARTMENT

GetHuman-irvinca's customer service issue with Total Wireless from May 2021

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The issue in GetHuman-irvinca's own words
Had Total Wireless for a few years without problems but last Monday afternoon I *suddenly can't make or receive calls. Texts work but if anyone tried to call me they *got a busy signal and if I tried to make a call I got a message that said something like*"Data plan should add HD voice feature for the call". I called customer NOservice and*they said they reset something and the phone worked fine until the next afternoon*when exactly the same thing happened and customer service did another reset that *lasted ** hrs. It's become a daily thing that my calls (in*out) stop working EVERY day*and I have to call and they reset it but don't tell me what they're doing or why they can't*FIX whatever the problem is. I am paying to be able to make and receive calls but*Total Wireless suddenly has a glitch that stops the calls until I can get to another *phone and call customer NOservice and get them to reset the service.*Their only contact point is someone in a foreign county that speaks limited english*and just reads from a script. I really need a way to contact someone in TECH SUPPORT*who can actually fix the problem.

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Total Wireless

Customer service issue
Reported by GetHuman-irvinca
May 10th, 2021 - 3 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 347 others
0 customers following this

Timeline

GetHuman-irvinca started working on this issue
May 10th 3:58am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 10th 4:00am
GetHuman-irvinca indicated the issue is not fixed yet.
May 12th 1:15pm