The question we are asked most often is about how to talk to Tinder customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I cant get on my profile as I deleted my email address, and got a new one
If you deleted your email address associated with your Tinder account, you may need to log in using the method you originally used to create your account, such as a Facebook account or a phone number. If you no longer have access to those options, you may need to create a new account with your new email address. Keep in mind that if you create a new account, you may lose your previous matches and messages.
Asked Oct 25, 2025 8:58 AM
does my account still show up if i haven’t been active
Yes, your account will still be visible on Tinder even if you haven't been active for a while. However, your visibility may decrease if you don't log in regularly or swipe on users, as the app prioritizes active users in search results.
Asked Sep 27, 2025 1:22 AM
how do I get in touch with a person at tinder administration
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 10, 2025 12:23 AM
How do I find out why I was banned. The only thing they said was I had broken their terms & conditions, but didn't say which one/s. I had not made contact with any members, nor they with me.
We understand that being banned can be frustrating. However, specific reasons for a ban are not always provided to ensure user privacy and security. We recommend reviewing Tinder's Terms of Use and Community Guidelines to better understand potential violations. Additionally, the most up-to-date contact information is available right here on this page if you wish to inquire further about your ban.
Asked Sep 10, 2025 12:22 AM
Would like to get some sort of refund. Was charged for service's that was unknown to me
Tinder's policies on refunds can vary depending on the specific circumstances. We recommend reviewing the terms of service and payment guidelines on the app. For the most accurate and up-to-date information regarding refunds, please refer to the link for contact information provided on this page.
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