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Hi Tinder team,My name is Hannah from Leicester and I joined Tinder yesterday.I sta...

GetHuman-hngugi's customer service issue with Tinder from April 2019

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Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hngugi will need to dig through the advice provided by Tinder, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hngugi can let us know if they help or not.

How Do I Report a Fake Tinder Profile?How Do I Cancel My Subscription to Tinder?How Do I Get a Refund from Tinder?How Do I Contact Tinder Customer Support?How do I get a refund from Tinder?

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The issue in GetHuman-hngugi's own words

Hi Tinder team,**My name is Hannah from Leicester and I joined Tinder yesterday.**I started chatting to a few people yesterday and today. However, in the process, the messages started linking up. For example, a message to one person would go to a different profile and vice Versa. Photos also switched and then would go back again.**I thought it was one person faking and so I unmatched them. However, this evening, I was chatting to * other guys and it happened again. I have taken screenshots. These guys seemed shocked when I told me what was happening and they seemed genuine.**It’s a shame if it was an error on your side as we seemed to get on well.**I have the screenshots and not sure how I can attach them here so you can see what happened.**It’s a very serious breach of privacy and I hope you can rectify this.**Please let me know what is happening so I can decide what to do with the account.

GetHuman-hngugi did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue

Reported by GetHuman-hngugi

Apr 4th, 2019 - 2 years ago

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Items needed

Username on Account

Country and town you are located

Email on Account

Full Name

Phone number on account

Timeline

GetHuman-hngugi started working on this issue

Apr 4th, 2019 8:37pm

GetHuman-hngugi indicated the issue is not fixed yet.

Apr 5th, 2019 10:29am