Tinder tells me "You've exceeded the number of times you can restore your purchase afte...

GetHuman-cosgrec's customer service issue with Tinder from February 2019

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The issue in GetHuman-cosgrec's own words
Tinder tells me "You've exceeded the number of times you can restore your purchase after recreating your account." **From the very beginning, I had issues with Tinder and I purchased Tinder Gold. It seems like the only time I get matched is if I delete and reinstall it. Please fix it so I won't ever need to do in again and restore my purchase**Please fix my app - Renew it with the Gold subscription I purchased with standard score and I will never delete it again. It is just that it doesn't work!!! Additional information beloe**Check requests*(********),*(********),*(********),*(********) and others. Some of my emails that I haven't received a*response to:***Hi,***I deleted my account yesterday while still having the gold subscription.* Today I decided to sign up again, but can't.* It tells me Oops something went wrong.****I tried logging in with both the phone * and Facebook. I also tried clearing data and cache for the app and disconnecting from Facebook, Uninstalling and trying again. Even tried the recovery with email option and all gives the same error.***Please help.**-----**I was able to log in now, and restored my purchase, but I also purchased ** boosts and had them before I deleted the account and don't*have any now. Please restore those.**------**Please help!!!**----**Thank you for your help.****I am wondering if there is any chance to improve my score on tinder? I just got out of a *-year relationship and was on the fence using the app which lead to deleting it and installing it a few times. Also, I wasn't aware of any rules associated with the app.***I am taking the search very seriously right now and was hoping that my account appearance*popularity for other users can increase.***Please help me to improve it. The frequency*of someone liking me right now is slim to none at this moment, while I had really great success*when I just installed it with no subscription.***P.S. On a side note, I purchased ** boosts before deleting it and when*I reinstalled it, they weren't there.***Thank you in advance and apologies for any inconvenience,***------***Hi,***I still haven't received a response from you so I am following up.***I deleted my account yesterday while still having the gold subscription (Prepaid for a year).* Today I decided to sign up again, but can't.* It tells me "Oops something went wrong. "***I tried logging in with both the phone * and Facebook. I also tried clearing data and cache for the app and disconnecting from Facebook, Uninstalling and trying again. Even tried the recovery with email option and all options gives the same error.***Please help.***Kind regards,**------***Hi Pam,***I am writing as a last resort... If not to improve, then at least to reset my score. I am using it very seriously now as this is very important to me.****See email below and please help at your earliest. I spent probably over*$****on the app in less than a month.and really expect the minimum. ** of the boosts I bought, just disappeared when I reinstalled it. I can go a full day wihout * like while when it was free I had so manh matches. I wasn't aware of anh algorithms, scores or rules associated with the app.***Thank you,**----***Then I sent * follow up emails:***Good morning,**Just wanted to follow up on this request.***Thank you,

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Tinder

Tinder
Customer service issue
Reported by GetHuman-cosgrec
Feb 2nd, 2019 - 2 years ago
Not resolved
Seen by 1977 customers so far
Similar issue to 32982 others
0 customers following this

Timeline

GetHuman-cosgrec started working on this issue
Feb 2nd, 2019 2:31pm

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