I cannot retrieve my old account when I log in through my mobile number. It prompts me...

GetHuman-zhenshen's customer service issue with Tinder from September 2018

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The issue in GetHuman-zhenshen's own words
I cannot retrieve my old account when I log in through my mobile number. It prompts me to sign up as a new user when I enter my mobile number which was previously registered already.
GetHuman-zhenshen did not yet indicate what Tinder should do to make this right.
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Tinder

Customer service issue
Reported by GetHuman-zhenshen
Sep 28th, 2018 - 3 mons ago
I have an issue with Tinder too
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Seen by 1 customer so far
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Timeline
GetHuman-zhenshen started working on this issue
Sep 28th 12:17am