How do I get a refund from Tinder?

In a nutshell: If you've had a disappointing purchase on Tinder, you can request a refund by locating your order number and identifying its prefix. Orders starting with "MK" are through Apple and must be refunded through Apple's

Jeff Whelpley is the editor / author responsible for this content.
May 3, 2024

Introduction

Have you ever found yourself in a situation where a purchase on Tinder didn't quite meet your expectations? Perhaps you subscribed to a premium feature or made an in-app purchase, only to feel disappointed with the results. Keep reading to learn the steps to get a refund from Tinder.

Finding Your Order Number

Locate your order number to initiate a refund request. You'll receive an email confirmation containing important details after purchasing Tinder, including your order number. This unique identifier is essential for Tinder to process your refund request promptly and accurately.

Identifying Your Order Number Prefix

It's essential to identify its prefix once you've located your order number. If your order number begins with "MK," it indicates that you made your purchase through Apple's App Store. Unfortunately, Tinder cannot issue refunds directly for transactions processed by Apple. Instead, you'll need to reach out to Apple's support team to request a refund for your Tinder purchase.

Requesting a Refund from Apple

Begin by signing in to 'Report a Problem page on the Apple website, where you'll be prompted to select "I'd like to" and then choose "Request a refund." From there, you'll need to indicate the reason for your refund and select the specific item you'd like refunded before submitting your request.

How do I get a refund from Tinder? (Step 3)

Google Play Store Purchases

If your order number starts with "GPA," it signifies that you made your purchase through the Google Play Store. While Tinder cannot issue refunds directly for these transactions, it provides a form specifically for refund requests. You can initiate the process by visiting the provided form and selecting "I want to request a refund."

How do I get a refund from Tinder? (Step 4)

Direct Credit Card Payments

Your order number may start with "TNDR" or "COSU," for purchases made directly on Tinder using the direct credit card payment option. In these instances, initiating a refund follows a similar process. Visit the specified form and select "I want to request a refund" to begin the refund process for your Tinder purchase.

How do I get a refund from Tinder? (Step 5)

Understanding the Refund Policy

It's important to familiarize yourself with Tinder's refund policy before you request a refund. In-app purchase charges cannot be refunded, and there are no refunds for partially used periods. However, there are some exceptions. Tinder may approve refunds for subscriptions requested within 14 days of the transaction date or by the laws in your area.

How do I get a refund from Tinder? (Step 6)

Conclusion

After canceling your subscription or membership, you can continue to use it for the remaining days you've already paid for. However, canceling won't refund any past subscription or membership payments, and fees already paid won't be adjusted based on your cancellation date. If you have multiple subscriptions or memberships, each will have its renewal date and must be cancelled individually.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get a refund from Tinder?

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Why does GetHuman Write How-to Guides for Tinder Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Tinder in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from Tinder? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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