Another person got a hold of my son's cell phone and created an account on Tinder that...

GetHuman-marciaaf's customer service issue with Tinder from July 2018

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The issue in GetHuman-marciaaf's own words
Another person got a hold of my son's cell phone and created an account on Tinder that he did not approve. They activated the account and it charged my son's debit card that is stored in his cell phone. It charged him a total of $**.**. My son does not want this app on his phone, nor has he used this app to justify the purchase on his debit card. My son is ** years old, so he is not even allowed on this site. I would like the $**.** credited back to his debit card that was charged. He will delete this app once the credit is applied to his account. This is very upsetting to me, as he is not a person who would willingly do this kind of thing to be funny or as a joke. Please email me back to let me know that this has been handled appropriately.

GetHuman-marciaaf did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue
Reported by GetHuman-marciaaf
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5034 others
0 customers following this

Timeline

GetHuman-marciaaf started working on this issue
Jul 10th, 2018 4:15pm