Hey, Tinder. You can't bill a credit card $*** for a year of prepaid service, and then not troubleshoot a login issue.

GetHuman-pimpstyl's customer service issue with Tinder from July 2018

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Help with my Tinder issue
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The issue in GetHuman-pimpstyl's own words
log in ... I tried to log in yesterday, after work, and the app asked me to SMS verify. When I did, the app tried to make me create a new account. I had never logged in to the account using facebook prior, so I don't think I logged in improperly.**It kept making me do the same things over and over with no resolve. I then took to my desktop to access tinder via cpu, only to get the same treatment. **I had prepaid for upgraded service * days prior. I had not communicated with anyone yet, as I had no matches. I had barely set up the account. There were no nudes or language or anything to make my account look like spam. **How can you take $**.** from my credit card for an app service that lasted * days, knowing you didn't provide a year's worth of service?**I am having a hard time understanding your business practices. Please advise.
It should not have happened
Help me get my account log in situation straightened out, so I can use the app.
I have been an upgraded paying customer once before, for two years. I then took one year off. I am currently a paying customer who has already paid.
Just reloading and trying to log in.
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Tinder

tinder
Customer service issue
Reported by GetHuman-pimpstyl
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 24 customers so far
Similar issue to 4767 others
0 customers following this
Items needed
Username on Account
Country and town you are located
Email on Account
Full Name
Phone number on account

Timeline

GetHuman-pimpstyl started working on this issue
Jul 6th, 2018 8:41pm
GetHuman-pimpstyl shared this issue with followers on Twitter
Jul 6th, 2018 8:41pm
GetHuman-pimpstyl indicated the issue is not fixed yet.
Jul 6th, 2018 9:48pm
GetHuman-pimpstyl indicated the issue is not fixed yet.
Jul 7th, 2018 1:26am
GetHuman-pimpstyl indicated the issue is not fixed yet.
Jul 7th, 2018 1:45am
GetHuman-pimpstyl indicated the issue is not fixed yet.
Jul 8th, 2018 6:12am
GetHuman-pimpstyl indicated the issue is not fixed yet.
Jul 8th, 2018 2:50pm
GetHuman-pimpstyl indicated the issue is not fixed yet.
Jul 9th, 2018 10:53pm