I paid for a subscription through the apple app store and got a "Purchase Error (purcha...

GetHuman-mjcline's customer service issue with Tinder from July 2018

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Help with my Tinder issue
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Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mjcline will need to dig through the advice provided by Tinder, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mjcline can let us know if they help or not.
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Username on Account, Country and town you are located, Email on Account, Full Name, and Phone number on account
The issue in GetHuman-mjcline's own words
I paid for a subscription through the apple app store and got a "Purchase Error (purchase in use)" message. I had a tinder account from my old facebook years ago that has been deleted. (The tinder account i am using now is brand new) I now have paid twice, through the app store and through the tinder website. Please refund my month and provide me an additional month of gold for free as problems with the tinder app have costed me more than the value of a month subscripiton. I do not understand why a purchase through the app store would be applied to a deleted*inactive account. Excuse the poor quality of this message as I am extremely frustrated with the * types of recurring glitches I have been experiencing on this App. I have lost over an hour of my day trying to resolve problems associated with the bugs.

GetHuman-mjcline did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue
Reported by GetHuman-mjcline
Jul 1st, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4413 others
0 customers following this

Timeline

GetHuman-mjcline started working on this issue
Jul 1st, 2018 10:17pm

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