My subscription says I am cancelled but I still get charges on my account - when lookin...

GetHuman738499's customer service issue with Tinder from June 2018

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Help with my Tinder issue
Before contacting them, items GetHuman738499 may need:
Username on Account, Country and town you are located, Email on Account, Full Name, and Phone number on account
GetHuman738499's next move: go to the Tinder help center.
Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman738499 will want to follow the link below to head to their help center. We will check on GetHuman738499 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman738499's own words:
My subscription says I am cancelled but I still get charges on my account - when looking for the auto renewal button to turn off it doesn't come up when in "manage subscription" tab....PLEASE HELP!
I trust that Tinder will make this right and come up with a resolution that is fair.
Help with my Tinder issue
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Tinder

Customer service issue
Reported by GetHuman738499
Jun 1st, 2018 - 3 mons ago
I have an issue with Tinder too
Not resolved
Seen by 2 customers so far
Similar issue to 419 others
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Timeline
GetHuman738499 started working on this issue
Jun 1st 2:44pm