Tinder Customer FAQ

If you're having trouble signing into your Tinder account, first ensure that you are using the correct login method, whether it's through your phone number or Facebook account. Double-check your credentials for any typos. If you're getting an error message, it may be due to a temporary issue with the app or your internet connection. Try restarting the app or your device, or updating to the latest version of Tinder. If the problem persists, there may be further troubleshooting steps available in the app or the help section.

To cancel your Tinder subscription, go to the app store where you purchased the subscription (Google Play Store for Android or the App Store for iOS). Find your subscriptions in the settings or account section and select Tinder. From there, you can choose to cancel the subscription. After cancellation, you'll still have access until the end of the current billing cycle.

If you suspect you’re shadowbanned on Tinder, you may notice a decrease in matches or messages. Another sign is if your profile isn't appearing to users nearby or if friends can't see your profile when they search for it. Additionally, if you can’t access certain features or if they're functioning unusually, it might indicate a shadowban. Keep in mind that platform algorithms can change, so this isn’t a definitive sign.

If your transaction is marked as cancelled but you haven't received your refund, it may take some time for the refund to process and appear in your account. Sometimes, it can take several business days for the funds to be credited back to your bank account or card, depending on your financial institution's policies. If it has been longer than expected, please check your bank statement or transaction history for any updates. There is a link to the most up-to-date contact information right here on this page for assistance related to refunds.

To update your location on Tinder, ensure that your device's location services are enabled. If you're using a computer, Tinder will generally use the location set in your profile, which might not automatically update based on your actual location. You can manually change it by going into your settings and updating your current location. If there are persistent issues, please check if your browser settings are affecting location accuracy.