1. All Companies › 
  2. Tillys.com Customer Service › 
  3. FAQ
Updated

Tillys.com Customer FAQ

Top Answers & How-to Guides

What is Tillys.com's Phone Number?

The question we are asked most often is about how to talk to Tillys.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on our website, simply click on the "Sign In / Register" button in the top right corner of the page. From there,...

Can I use multiple promo codes on a single order?

No, you can only use one promo code per order. Tillys.com's policy does not allow the stacking or combining of promo codes. If you...
Ask any question you have about Tillys.com customer service, get an answer now.
Contact Tillys.com customer service

Ordering

How do I place an order?

To place an order on Tillys.com, simply browse our website and add the desired items to your shopping cart. Once you have finished...
Read more

Can I cancel or modify my order?

Yes, it is possible to cancel or modify your order on Tillys.com, but it depends on the status of your order. If you wish to make changes...
Read more

Account

How do I create an account?

To create an account on our website, simply click on the "Sign In / Register" button in the top right corner of the page. From there,...
Read more

About Tillys

What is Tillys.com?

Tillys.com is an online retail store that offers a wide range of lifestyle clothing, accessories, and footwear for men, women, and...
Read more

Tracking

Can I track my order?

Yes, you can track your order on Tillys.com. Once your order has been processed and shipped, you will receive a confirmation email...
Read more

Returns

What is your return policy?

Tillys.com offers a customer-friendly return policy for its products. We understand that sometimes the item you ordered may not meet...
Read more

What if my item is damaged or defective?

If you receive a damaged or defective item from Tillys.com, we apologize for any inconvenience caused. Our team strives to provide...
Read more

Payment

What payment methods do you accept?

At Tillys.com, we offer a variety of convenient payment options to ensure a seamless shopping experience. We accept major credit cards...
Read more

International Shipping

Do you offer international shipping?

Yes, we offer international shipping on Tillys.com. We understand that our customers come from all around the world, and we are happy...
Read more

Shipping

How long does shipping take?

Shipping times can vary depending on the destination and the shipping method selected. At Tillys.com, we offer a range of shipping...
Read more

Gift Wrapping

Do you offer gift wrapping services?

Yes, Tillys offers gift wrapping services. We understand the importance of making every gift special and convenient for our customers....
Read more

Promo Codes

Can I use multiple promo codes on a single order?

No, you can only use one promo code per order. Tillys.com's policy does not allow the stacking or combining of promo codes. If you...
Read more

Help me with my Tillys.com customer service issue

Ask any question you have about Tillys.com customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated