What if my item is damaged or defective?

If you receive a damaged or defective item from Tillys.com, we apologize for any inconvenience caused. Our team strives to provide high-quality products, but we understand that issues can sometimes occur. To address this, please reach out to our customer service within 14 days of receiving the item. You can contact us via phone, email, or live chat. Our dedicated team will guide you through the return or exchange process based on the specific circumstances. In most cases, we will provide a prepaid shipping label to return the damaged or defective item to us. Upon verifying the issue, we will gladly send you a replacement or refund your purchase, including any applicable shipping charges. Your satisfaction is our top priority, and we appreciate your understanding and cooperation.