What if my item is damaged or defective?

If an item purchased from Tillys.com arrives damaged or is found to be defective, the company typically facilitates a straightforward return process for such situations. Tillys generally encourages customers to carefully review their return policy, which contains essential information on returns and exchanges, particularly for damaged or defective items. Customers are often advised to contact Tillys' customer service or refer to the return policy page for specific instructions related to returns for damaged goods. This may include completing a return form, providing photos of the damage, or detailing the defect to ensure proper handling. In most cases, Tillys allows customers to return the item for a refund or exchange, depending on availability. It is important to keep the original packaging and shipping materials as they may be required for the return process. Customers usually have a defined time frame within which they must initiate a return after receiving a damaged or defective item. If you are considering returning an item, it is wise to act promptly to avoid missing any deadlines. For the most reliable and up-to-date information regarding your specific case, checking the current web page on Tillys.com is recommended. This page provides the latest policies and procedures for handling damaged or defective items.