What is your return policy?

Tillys.com offers a customer-friendly return policy for its products. We understand that sometimes the item you ordered may not meet your expectations. That's why we accept returns within 60 days of purchase for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Returns can be initiated by visiting one of our store locations or by contacting our customer service team. Please note that certain items, such as swimwear and underwear, are final sale and not eligible for return due to hygiene reasons. For online returns, customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly. Overall, we strive to make the return process hassle-free and prioritize customer satisfaction.