What is your return policy?

Tillys.com has a straightforward return policy aimed at providing customers with a positive shopping experience. Generally, Tillys allows customers to return unused items within a specific period, typically thirty days from the date of purchase. The items must be in their original condition, with all original tags still attached, and must not show any signs of wear or damage. This applies to both in-store and online purchases. For items purchased on Tillys.com, customers can return them to a physical Tillys store, which can be quite convenient. Alternatively, they can return items by mail. When returning items by mail, customers must follow the instructions provided on the website, which usually involves filling out a return form and shipping the items back to the specified address. It is essential to retain the shipping receipt for tracking purposes. There are a few exceptions to the general return policy. Certain items such as swimwear, undergarments, and personal items may not qualify for returns if the hygienic seals or tags are broken. Additionally, promotional items sold as part of a bundle may require all items in the bundle to be returned together. For the most accurate and updated information regarding the return policy, as well as any specific details about ongoing promotions or exceptions, it is advisable to visit the Tillys.com website directly.