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Can I cancel or modify my order?

Asked 2 years ago
Tillys.com has established certain guidelines regarding the cancellation or modification of orders. Once an order is placed, it is typically processed quickly to ensure timely delivery. Therefore, there may be a limited window of opportunity to cancel or modify an order after it has been submitted. If a customer wishes to cancel or change their order, it is generally advised to do so as soon as possible. If the order has already entered the processing or shipping phase, Tillys may not be able to accommodate the request for cancellation or modification. In such cases, customers may need to initiate a return after the order arrives. This can be done by reviewing Tillys' return policy on the website. For specific details regarding a current order, it is best to consult the order confirmation email or visit Tillys.com, where you can find up-to-date information about their policies, as well as any relevant contact options for assistance.
Answered Jul 30th 2025

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