A:Not at this number; hours here are Mon-Fri 8am-5pm PST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Tillys.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Tillys.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Tillys.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tilly's.
If you're looking for some quick help, you can visit Philly's dot com to chat with an agent, use our automated order tracking, initiate a return, and even explore our frequently asked questions.
Or you can remain on the line for our next available team member.
Either way, we look forward to connecting. This call may be monitored quality and training purposes."
Excerpt from a call with Tillys.com
Tuesday, June 25, 2024 2:19 PM
What are the hours and when should I call?
Tillys.com operates the call center for this 866-484-5597 phone number Mon-Fri 8am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 347 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Tillys.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tillys.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tillys.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tillys.com is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 347 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Tillys.com is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tillys.com staffs the call center well on Wednesday.
Why Customers Call Tillys.com
Below is a sample of recent calls to Tillys.com, and their purpose. Are any of these similar to the reason you are trying to call?
Apply coupon post-order: "Is there any way to have the coupon apply to an order already placed?"
- From a call lasting 2m 28s , Sep 1, 2024 7:56 PM
Return item without order number: "I was wanting to see how I can return it because when I got the hat, it didn't have anything with it."
- From a call lasting 6m 47s , Jun 25, 2024 2:19 PM
Wrong item received: "I received the wrong item and need to exchange it for the correct one without paying for shipping."
- From a call lasting 7m 10s , Feb 21, 2024 7:56 PM
Information about why customers call Tillys.com is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Tillys.com provides this option.
As a last, sometimes only, resort- Tillys.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Tillys.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tillys.com agent. This phone number is Tillys.com's best phone number because 2,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-484-5597 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tillys.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Tillys.com has 1 phone number. It's not always clear what is the best way to talk to Tillys.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tillys.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tillys.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.