Tidal Customer FAQ

Hmmm... we're not sure about that. Your request seems unrelated to Tidal, a music and podcast streaming service. Please reach out to the appropriate company or service to cancel your wash club membership.

There may be several reasons why the Tidal app isn’t playing on your computer. It could be due to outdated software. Ensure that your Tidal and operating system are both up-to-date. You might also be experiencing poor internet connection. Check your network settings and make sure you have a stable connection. Thirdly, the problem could be with the app itself. Try uninstalling and reinstalling the Tidal app. If all else fails, there might be issues with your account authentication. You can try signing out and back into your account.

We're sorry to hear that you're encountering difficulties while logging in to your Tidal account. Here are the steps to reset your password: 1. Click on "Forgot your password?" on the login screen. 2. Enter your email address associated with your Tidal account. 3. Check your email for a reset password link from Tidal and click on it. 4. Set your new password. If you're still having trouble logging in after doing the steps above, ensure you entered the correct email address. Also, check if your Tidal subscription is still active. If you've followed these steps and are still experiencing issues, we recommend reinstalling the Tidal app as a last resort.

Yes, Tidal does support Samsung's separate sound application, known as SoundAssistant. SoundAssistant allows you to control the media volume instead of ringtone when pressing the volume keys and offers an advanced option to control the volume of music and apps separately. This way, you can listen to music through your Bluetooth speaker and still use your phone for calls, with the sounds coming from two different outputs.

In the Tidal app, along the top of your screen you'll see different categories such as "Artists", "Albums", and "Tracks". To search by song, simply tap on "Tracks". Then, enter the song name in the search bar at the top. As you type, a dropdown of suggestions will appear below the search bar that includes songs that match your query. Simply select the correct one to listen.