I purchased tickets at full price in February and when I got to the theatre in March, t...

GetHuman2835819's customer service issue with Ticketmaster from April 2019

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The issue in GetHuman2835819's own words
I purchased tickets at full price in February and when I got to the theatre in March, they were restricted views and this was not mentioned when I purchased the tickets. I have submitted a complaint (** march) and followed this up with * phone calls. I had a generic email response from ticketmaster in connection to my account which is nothing to do with my complaint. I have tried calling again and can never get to speak to anyone as it is all computers and then I get disconnected!!*My elderly mother who I purchased the tickets for was ill ** minutes from the end of the show due to the seats and us not being able to see the left hand side of the stage as we had to lean forward throughout the whole show. *I was hoping that ticketmaster would kindly refund the purchased ticket costs (booking reference ******** ) or pay for * tickets for us to go and see the show again which was “rip it up” as we would both like to see it again but in non restricted seats.*I hope to hear from you by return

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Ticketmaster

Customer service issue
Reported by GetHuman2835819
Apr 30th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 8632 others
0 customers following this
Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)

Timeline

GetHuman2835819 started working on this issue
Apr 30th, 2019 11:48am
GetHuman2835819 indicated the issue is not fixed yet.
Apr 30th, 2019 4:24pm

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