Continues charges even though I'm not doing a quote

GetHuman-team_gon's Overcharged issue with from April 2018

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The issue and preferred resolution, in GetHuman-team_gon's own words:
The problem I ran into: Continues charges even though I'm not doing a quote
I trust that will make this right and come up with a resolution that is fair.
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Overcharged issue
Reported by GetHuman-team_gon
Apr 25th, 2018 - 3 mons ago
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Seen by 2 customers so far
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GetHuman-team_gon started working on this issue
Apr 25th 6:07pm