I ordered a red top on July **- ORDER *********--$**.** . Supposedly, it was delivered...

GetHuman-julessnz's Missing Order issue with ThredUp from August 2020

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The issue in GetHuman-julessnz's own words
I ordered a red top on July **- ORDER *********--$**.** . Supposedly, it was delivered on July **, but I never received it. I have shopped at Thred Up for years and love this site. I only contacted Customer Service once- have never needed to- but I have not received this top. What's more, there is a note that there were two orders of the same merchandise, and the second order is still pending. Both orders have the same number.*On July **, Pay Pal paid you--Jul **, *****PAYPAL INST XFER THREDUP INC WEB ID: PAYPALSI**,ACH debit*$**.**. It is not the amount the top ($**.**) cost, but I was not sure if it was another purchase.*I ordered the top for Christmas, but if it is unavailable or lost, cancel the order and please refund the amount- or give me ThredUp dollars.*Table contains details of duplicate tracking numbers that are associated with the tracking number. Column one has the tracking number or nickname and the remaining columns provide the status description of the shipments:**TRACKING NO. OR NICKNAME*SHIP DATE*SHIPPER CITY, STATE*RECIPIENT CITY, STATE*STATUS*DELIVERY DATE*SCHEDULED DELIVERY DATE*SERVICE********************************GLENDALE, AZ*DELIVERED********** **:** pm*FedEx SmartPost**********************Pending*GLENDALE, AZ*IN TRANSIT**I so hope we can resolve this. I love your company.*Sincerely,******@***.com*Julie Cox*EMAIL ADDRESS******@***.com**SHIPPING ADDRESS*Julie Cox****** N **TH AVE*APT ****GLENDALE, AZ *****-****

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ThredUp

Missing Order issue
Reported by GetHuman-julessnz
Aug 24th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 276 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-julessnz started working on this issue
Aug 24th 8:03pm

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