Hi I booked the above ticket with Trainline on ** Sept for a journey on ** Sept Cwmbran...
GetHuman5312148's customer service issue with The Trainline from September 2020
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5312148's own words
Hi I booked the above ticket with Trainline on ** Sept for a journey on ** Sept Cwmbran to Hereford, their email confirming the booking was received but the usual *nd mail with the ticket did not come through. I tried as I usually do to download the ticket on their app but the app just kept saying 'creating your ticket' but I noticed a message under that statement which said at the time 'your ticket will be available to download in *** hours'. This is where the problem is *** hours equates to about another * days, not Monday the **th but Monday the *th Oct. See the picture attachment for the current status on the ticket. I made my journey armed with no ticket but just your email booking acknowledgement , I was lucky I was never challenged by a ticket collector, I'm not sure what would have happened had I been?*Please can you advise what caused this problem as I am considering moving my bookings direct to the train provider, I await your assurances that this was a one off problem?
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