Hello, **I bought a return ticket on Thurs **st Feb to go visit my friend in Cambridge...

GetHuman-daveyloc's customer service issue with The Trainline from February 2019

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The issue in GetHuman-daveyloc's own words
Hello, **I bought a return ticket on Thurs **st Feb to go visit my friend in Cambridge (ref: *LT*****) I was staying overnight and had no intention of returning before the following day so I clicked the “open return” box, i assumed this meant I could return any train within a month. When I just tried to board a return train I was told I had been sold a day return!**I don’t understand how this happened, is this a problem others have encountered, did I select the wrong thing by ticking open return?**I ended up having to buy another ticket for my return and the journey cost a whopping £**:** overall! (Ticket number ***** **********).**I accept there is a chance (I believe it to be very small) that I didn’t click open return, the reason I say this is because I tried to make the purchase several times and the website wasn’t letting me check out, so each time I had to go back to the beginning but I assume the fact I got a return at all means I must have selected some option and the only one I ever remember selecting repeatedly is “open return”.**At worst this is an error in your system at best it’s demonstrative of how challenging the train line mobile interface is that it may have caused my error. Either way it was not a deliberate attempt to avoid paying the appropriate fare, I would never do that, i always seek to pay honestly my way. Either way I think it would be fair if the train line reimbursed me the amount I paid minus the cost of an open return, either in recognition of fault on your part or a genuine mistake I mine.**I also ask this having displayed great patience when the very same train company greater anglia made several of my journeys from Finsbury Park very difficult last year when you had days of delays after s switch over in timetables.**I really hope you will be uunderstanding and take a common sense approach to this unfortunate situation- I will gladly supply relevant tickets * receipts or testimony from my friend that I was always going to stay the night.**Yours hopefully**Dave

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The Trainline

Customer service issue
Reported by GetHuman-daveyloc
Feb 22nd, 2019 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 354 others
0 customers following this


GetHuman-daveyloc started working on this issue
Feb 22nd, 2019 3:45pm