Saturday *st December *.** pm train from Meadowhall to Grimsby. First class tickets boo...

GetHuman-shishjoh's customer service issue with The Trainline from December 2018

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The issue in GetHuman-shishjoh's own words
Saturday *st December *.** pm train from Meadowhall to Grimsby. First class tickets booked because I thought there were benefits to paying a good deal more money for a much more pleasant journey than being cramped in the standard ticket carriages. I did not expect to have to battle my way to my RESERVED seats because it was chocca with passengers standing ( do those passengers actually have a first class ticker) to find my RESERVED seats occupied and then have to ask the occupants to move which eventually with a lot of reluctance they did. i was then told that asking them to move so we could sit in our RESERVED seats shouldn’t be allowed. Then one of the dissatisfied passengers actually sat on the end of our table. I feel very strongly that I’m due a refund of the extra money I spent on First Class tickets.
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The Trainline

Customer service issue
Reported by GetHuman-shishjoh
Dec 2nd, 2018 - 6 mons ago
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Seen by 3 customers so far
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GetHuman-shishjoh started working on this issue
Dec 2nd, 2018 10:35am