Dear Trainline officer,**I had mistakenly made train bookings for * persons on standard...

GetHuman-supiani's customer service issue with The Trainline from May 2018

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The issue in GetHuman-supiani's own words
Dear Trainline officer,**I had mistakenly made train bookings for * persons on standard seats and I would like to upgrade them to First class. The booking transaction ID is ************. The credit card is under Sukimi Winata. **Kindly advise how can I change it. I don't want to take a chance changing it at the station as it might have run out by then. The passengers have back* leg pain problems and I would appreciate if you can prioritize this. Thank you. **Regards,*Supiani Winata
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The Trainline

Customer service issue
Reported by GetHuman-supiani
May 21st, 2018 - 6 mons ago
I have an issue with The Trainline too
Fixed
Seen by 5 customers so far
Similar issue to 219 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-supiani started working on this issue
May 21st 12:12pm
GetHuman-supiani indicated the issue is not fixed yet.
May 21st 1:46pm
GetHuman-supiani indicated the issue is not fixed yet.
May 22nd 2:06pm