How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this The General Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 2-8, then follow prompts.
Here is how our research team describes the way the The General Insurance phone system greets you: For quality purposes, this call may be recorded. If you know your party's 4-digit extension, you may enter it at any time. If you're calling for a new auto insurance quote, press 2. If you've already received a quote and are calling to purchase a policy, press 3. If you already have a policy with The General, press 4. If you're calling to report a new claim or have questions on an existing claim, press 5. If you are an agent or broker, press 6. To access the Dial by Name directory, press 7.
Below are some clips we've found from The General Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hey. It's Shaquille O'Neal. Thank you for calling The General.
To find out more about the information we collect and how we use it, press one.
For quality purposes, this call may be recorded.
If you know your party's four digit extension, you may enter it at any time.
If you're calling for a new auto insurance quote, press two.
If you've already received a quote and are calling to purchase a policy,
Thank you for calling The General No operators are currently available to take your call."
Excerpt from a call with The General Insurance
Sunday, January 28, 2024 8:37 PM
What are the hours and when should I call?
The General Insurance operates the call center for this 844-328-0306 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 222 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The General Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The General Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The General Insurance is Wednesday.The most busy day to call is Friday, which averages 53% more phone calls by comparison.Again, this is based on a sample of 222 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call The General Insurance is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The General Insurance staffs the call center well on Wednesday.
Why call this The General Insurance number?
Below is a sample of recent calls to The General Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Adding a new car: "I said, well, I'm a add this other car."
- From a call lasting 4m 24s , Mar 27, 2024 7:16 PM
Scheduling inspection: "Whatever day we can do, you can bid that."
- From a call lasting 6m 28s , Mar 20, 2024 3:22 PM
Inquiring about affordable car insurance: "Well, I need to know if I can get a car and a cheap car."
- From a call lasting 2m 44s , Mar 5, 2024 1:32 PM
Inquiring about new policy: "I called you because the other day I called to make a new policy."
- From a call lasting 2m 34s , Feb 19, 2024 2:58 PM
Payment assistance: "All I'm trying to do is make a payment."
- From a call lasting 6m 45s , Feb 15, 2024 9:58 PM
Request for car insurance quote: "Yes, I'm trying to find an insurance quote in Ohio."
- From a call lasting 37m 41s , Feb 13, 2024 4:30 PM
Requesting insurance quote: "I was calling to see if I'll get a quote on some insurance."
- From a call lasting 14m 15s , Feb 5, 2024 10:44 PM
Submitting claim documentation: "I'm trying to get a number in which to email or fax you a copy of this letter I got."
- From a call lasting 6m 51s , Jan 5, 2024 6:53 PM
Requesting car insurance quote: "Hello. Good morning. I'd like to find out a quote on insurance for a car in New York state."
- From a call lasting 16m , Jan 3, 2024 2:43 PM
More Ways to Contact The General Insurance Customer Service
There are of course other ways to contact The General Insurance customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of The General Insurance, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is The General Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The General Insurance agent. This phone number is The General Insurance's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-328-0306 include and other customer service issues. Rather than trying to call The General Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, The General Insurance has 2 phone numbers. It's not always clear what is the best way to talk to The General Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The General Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The General Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.