Tesco Customer FAQ

If you were overcharged for an item at checkout, visit your local Tesco store with your receipt and speak to a customer service representative. They will assist you in resolving the issue and ensure you are refunded the difference.

If you were charged twice for the same item, visit the store where the purchase was made with your receipt, and speak to customer service for a refund or correction.

Tesco is committed to sourcing all of its bananas from farms that meet Rainforest Alliance Certified standards, whether they are bagged or sold loose. This ensures not only the highest quality of produce for customers but also supports sustainable farming practices and fair treatment of workers. So, loose bananas in Tesco stores are also sourced from Rainforest Alliance Certified farms.

You can use either of the two Clubcards sent to you. They should both be registered to your account and should work correctly. Tesco occasionally sends out multiple cards for the same account for the convenience of households with multiple members, so they can each use a card. Remember, all points collected with these cards will cumulate to the same Clubcard account.

We're truly sorry you had a disappointing experience while checking out at our store. We aim to provide a fast, efficient, and smooth checkout process for all our customers. We'll make sure to communicate your feedback concerning the long queues and shortage of staff at the checkouts to the relevant team. They will employ strategies to ensure adequate staffing and shorter queue times for the benefit of all customers. We value your feedback and appreciate your patience. Thank you for letting us know.