The taxact website says I can’t file state

GetHuman2016515's customer service issue with TaxAct from January 2019

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The issue in GetHuman2016515's own words
The problem: The taxact website says I can’t file state
GetHuman2016515 did not yet indicate what TaxAct should do to make this right.
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TaxAct

Customer service issue
Reported by GetHuman2016515
Jan 22nd, 2019 - 9 mons ago
I have an issue with TaxAct too
Not resolved
Seen by 20 customers so far
Similar issue to 525 others
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Timeline
GetHuman2016515 started working on this issue
Jan 22nd 6:15pm