I can’t find my **** tax return I see every other year but this one

GetHuman375622's customer service issue with TaxAct from April 2018

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The issue in GetHuman375622's own words
The problem: I can’t find my **** tax return I see every other year but this one
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TaxAct

Customer service issue
Reported by GetHuman375622
Apr 27th, 2018 - 5 mons ago
I have an issue with TaxAct too
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Seen by 3 customers so far
Similar issue to 380 others
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Timeline
GetHuman375622 started working on this issue
Apr 27th 12:01pm