Just want a new working wooden play kitchen

GetHuman3373385's Returns issue with Target from August 2019

Help with my Target issue
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman3373385's own words
I just want a new, working kidkraft kitchen ... Thank you for your time.*We bought a KidKraft kitchen for my son's children. They LOVED it. My son's father in law bought us one to have at our home (In May or June). It was damaged, used, dirty and missing parts. I have been dealing directly with Kidkraft for over * months. I had decided that I would have to live with a "used" kitchen - all Kidkraft was willing to do for me is send the missing parts (But not replace the dirty or damaged ones). Well, it couldn't be that easy. In trying to put the kitchen together.... I now know my instincts were correct. The kitchen was indeed used. The screws would not ***** in.... they simply slid into the holes. They were stripped. Of course, it won't hold the kitchen together. I have no clue which Target he bought this from and I don't have a receipt because it was a gift. The only information I have is that it was most likely in the Dallas*Fort Worth area. My son is a youth pastor in Dallas. Kidkraft told me to contact you directly. I hope you can help me. I have a completely distraught * year old granddaughter who doesn't understand why we can't put together and play with her BOHO Bungalow Kitchen. I have pictures of the damages if you would care to see them. Please help me. I am completely frustrated. I just want a new, usable kitchen. I'll be happy to return this one if you would send me a BOL. Or bring it to you when we visit my son. I don't want anything more than what has been payed for. I can assure you, I would not have spent * plus months trying to get this problem corrected if it weren't important and I truly don't feel like this is a small issue. Thank you for any help you can give me. **Sincerly,**Ann Terry*(***)***-****
This has been going on for over * months
I just want another kitchen
We've done a huge amount of shopping with Target and Kidkraft for a long time. From Baby Cribs, Doug and Melissa Grocery Store, Strollers, High Chairs to Play Kitchens and car seats - for an enormous family and even larger "extended family".
I have been in contact with Kidkraft since June.
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Target

Kidkraft Boho Bungalow Wooden Play Kitchen
Returns issue
Reported by GetHuman3373385
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 4685 others
0 customers following this
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Timeline

GetHuman3373385 started working on this issue
Aug 5th, 2019 6:59pm
GetHuman3373385 shared this issue with friends on Facebook
Aug 5th, 2019 7:20pm
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Aug 5th, 2019 7:27pm
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Aug 5th, 2019 7:28pm
GetHuman3373385 shared this issue with others over email
Aug 5th, 2019 7:28pm