I ordered the combination of NBA *k** & a bag of ruffles so I could get the free $** gi...

GetHuman1167725's customer service issue with Target from September 2018

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The issue in GetHuman1167725's own words
I ordered the combination of NBA *k** & a bag of ruffles so I could get the free $** gift card. The ruffles were $*.**, the game was $**.**. The charges that showed up we’re for $*.**, $**.** and $**. I looked it up, it says they have to “assign a value” to the gift card so they make it look like a discount on the order for the value of the card and then make it a separate charge. So they’re not actually charging for it but it shows up as that. I thought that was fine. The chips were delivered separately, i got them fine. They sent me the gift card as soon as the game had shipped. I went to target the next day and just bought some random things with the gift card. Then, I check the tracking for the game. It was marked delivered however I never got it. I messaged them, they told me to wait a few days to see if I get it. I waited, messaged them, they said they’d refund it. The refund goes through- they only refunded the **.** charge, not the whole $*** that the game actually cost after taxes. I contacted them through chat and they said that since they made it like a discount on the charge they wouldn’t refund it. They wouldn’t refund MY money that I paid, when I didn’t even receive the item? Because they gave me a free gift card? They didn’t offer anything to make it better, no discount or replacement or anything. Then as I was typing a reply they ended the chat and said “they had acknowledged my concerns and offered all options available”. It was the most unprofessional scamming type of behavior I’ve ever experienced from a business.
GetHuman1167725 did not yet indicate what Target should do to make this right.
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Target

Customer service issue
Reported by GetHuman1167725
Sep 19th, 2018 - 6 mons ago
I have an issue with Target too
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Timeline
GetHuman1167725 started working on this issue
Sep 19th, 2018 8:34pm