I recently received a carry on suitcase from Target as a gift. Upon using it for the fi...

GetHuman1154356's customer service issue with Target from September 2018

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The issue in GetHuman1154356's own words
I recently received a carry on suitcase from Target as a gift. Upon using it for the first time, both handles broke off. I do not have a receipt. Today, I brought it in to Target and they told me I couldn't return it, not even for store credit to get a new one. I am a frequent shopper at Target and a big fan of the brand. I do not understand why I could not have a store credit to get another suitcase. I have had great experience in the past with returning gifts, no matter how long ago I received them. I understand there is a **-day return policy, but my product is broken with no ways to repair it. The product is not even available at target anymore, but I can see online that it costs $**.**. I do not want to waste that much money from the person who gave me this gift. Please, if there is any way for me to get store credit for a new suitcase, I would greatly appreciate it. **I appreciate your time. This has never been an issue for me before and I am truly disappointed in the experience I had today.

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Target

Customer service issue
Reported by GetHuman1154356
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1008 others
0 customers following this

Timeline

GetHuman1154356 started working on this issue
Sep 17th, 2018 1:51pm

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