Bad experience at Target Beavercreek Ohio store. Daughter received wedding gift and tr...

GetHuman-mattbl's customer service issue with Target from August 2018

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The issue in GetHuman-mattbl's own words
Bad experience at Target Beavercreek Ohio store. Daughter received wedding gift and tried to return it. It was unopened but we did not have a receipt. Store would not accept it as a return. Store manager tried to argue must have a receipt but policy on wall stated different. Store manager would not give store credit or exchange for another item. We've shopped there for years with no problems. Seems very unprofessional that store manager takes upon herself to interpret policy as she sees fit. You would think that a manager would try to find a way to compromise on resolving the issue to both customer and store satisfaction. Bottom line do not buy or receive a gift from Target without the receipt or you may be out of luck if your gift must be returned. Not a good situation or management approach. Didn't appreciate the comments made as I walked out either. Store might need some management training.

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Customer service issue
Reported by GetHuman-mattbl
Aug 24th, 2018 - 4 years ago
Seen by 3 customers so far
Similar issue to 823 others
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GetHuman-mattbl started working on this issue
Aug 24th, 2018 10:36am
GetHuman-mattbl indicated the issue is not fixed yet.
Aug 24th, 2018 1:24pm