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Tanga.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Tanga.com Customer Service?

The question we are asked most often is about how to talk to Tanga.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return/exchange an item if I live outside the United States?

Yes, Tanga.com allows returns and exchanges for customers residing outside the United States. However, there are a few important considerations...
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Recent Tanga.com Customer Questions

The wheels for the Katziela does not fit the luxury rider pro.

We're sorry to hear that the wheels for the Katziela aren't fitting your Luxury Rider Pro. It's possible that the Katziela and Luxury Rider Pro may not be fully compatible or require different attachments. It's important to always confirm compatibility before making a purchase. We appreciate your understanding.
Asked Apr 2, 2024 4:52 PM

Help me with my Tanga.com customer service issue

Returns and Exchanges

How Do I Exchange the Wrong Item with Tanga.com?

If you need your order to be delivered on time, you must contact Tanga.com's customer service team as soon as possible if there is...
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How Do I Return My Item to Tanga.com?

You can return almost anything you bought from Tanga for any reason, as long as you make the return within 15 days of purchase. You...
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What is Tanga's return/exchange policy?

Tanga.com has a customer-friendly return and exchange policy. We understand that sometimes products may not meet your expectations...
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How long do I have to return/exchange an item?

At Tanga.com, we understand that sometimes returns or exchanges become necessary. We offer a hassle-free return and exchange policy...
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Can I return an item if I've used it?

No, unfortunately, Tanga.com has a strict policy regarding the return of used items. We only accept returns for unused and unopened...
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Can I exchange my item for a different size/color?

Yes, you can exchange your item for a different size or color on Tanga.com. We understand that sometimes the item you receive might...
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Do I have to pay for return shipping?

Yes, customers are responsible for the cost of return shipping when returning items to Tanga.com. Tanga does not provide prepaid shipping...
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How long does it take to receive a refund/exchange?

At Tanga.com, we strive to ensure a smooth and prompt refund/exchange process. The duration for receiving a refund or exchange depends...
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Can I return/exchange an item if I bought it on sale?

Yes, you can return or exchange an item if you purchased it on sale at Tanga.com. We have a hassle-free return policy that applies...
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Do I need a receipt for returns/exchanges?

Yes, a receipt is required for all returns and exchanges at Tanga.com. We strongly recommend keeping your receipts, as they serve as...
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Can I return/exchange an item if I bought it as a gift?

Yes, you can return or exchange an item if you bought it as a gift on Tanga.com. We understand that sometimes gifts may not be a perfect...
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What if I lost my order/invoice number?

If you have misplaced or lost your order or invoice number, there are a few steps you can take to retrieve it. First, check your email...
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Can I return/exchange an item if I live outside the United States?

Yes, Tanga.com allows returns and exchanges for customers residing outside the United States. However, there are a few important considerations...
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