Hello, I ordered a size * pair of blue slub chambray wm alpr esp shoes that arrived on...

GetHuman1963073's customer service issue with TOMS from January 2019

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The issue in GetHuman1963073's own words
Hello, I ordered a size * pair of blue slub chambray wm alpr esp shoes that arrived on Friday, the box and shipping label say size * on them, which is what I needed. However, inside the box I received a pair of size * shoes of the same style. I'm wondering if there's a physical location I can go to in order to exchange the shoes as they are for a trip I'm taking. Also, the returns section on my account does not list the order anywhere.
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TOMS

Customer service issue
Reported by GetHuman1963073
Jan 14th, 2019 - 9 mons ago
I have an issue with TOMS too
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Seen by 3 customers so far
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Timeline
GetHuman1963073 started working on this issue
Jan 14th 5:53pm
GetHuman1963073 shared this issue with followers on Twitter
Jan 14th 5:54pm