I received two pairs of shoes both the same color and need to return them (one not orde...

GetHuman-pipsheno's customer service issue with TOMS from June 2018

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The issue in GetHuman-pipsheno's own words
Get a return label via email ... I received two pairs of shoes both the same color and need to return them (one not ordered and the other because they are both too wide. I talked to someone in your office and they told e they would send me two different return labels. One came and I have already sent those back to you. But no label for the second pair.please email the second label so I can return them as soon as possible. Philippa Shenon. P*****@***.com. Phone *********** oilfield never quite understand why they had to be mailed in separate boxes
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TOMS

Customer service issue
Reported by GetHuman-pipsheno
Jun 23rd, 2018 - 6 mons ago
I have an issue with TOMS too
Fixed
Seen by 7 customers so far
Similar issue to 6 others
0 customers following this
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Timeline
GetHuman-pipsheno started working on this issue
Jun 23rd 6:35pm
GetHuman-pipsheno indicated the issue is not fixed yet.
Jun 23rd 6:35pm
GetHuman-pipsheno indicated the issue is not fixed yet.
Jun 23rd 8:36pm
GetHuman-pipsheno indicated the issue is not fixed yet.
Jun 24th 9:36pm
GetHuman-pipsheno indicated the issue is not fixed yet.
Jun 24th 9:38pm