I purchased a item on line because of an email I received stating that it was free ship...

GetHuman2036946's customer service issue with TJ Maxx from January 2019

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The issue in GetHuman2036946's own words
I purchased a item on line because of an email I received stating that it was free shipping until January **th. I was charged anyway so I called the toll free number and the first rep I spoke to wasn't helpful at all. I called back and the *nd rep asked I email a picture of the email I had received. I sent it ** times and it never went through, unless I didn't get the correct email or I was blocked. I've made many puchases from TJMaxx in the store and on line. I'm very disappointed that I'm not able to get anyone to address this and refund the shipping fee.
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TJ Maxx

Customer service issue
Reported by GetHuman2036946
Jan 25th, 2019 - 3 mons ago
I have an issue with TJ Maxx too
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Seen by 5 customers so far
Similar issue to 606 others
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Items needed
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Timeline
GetHuman2036946 started working on this issue
Jan 25th 2:10pm
GetHuman2036946 shared this issue with friends on Facebook
Jan 25th 2:14pm