My acct was frozen in August by TCF and bills were not paid, checks were denied. I hav...

GetHuman-elemkay's Complaint issue with TCF Bank from October 2020

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The issue in GetHuman-elemkay's own words
My acct was frozen in August by TCF and bills were not paid, checks were denied. I have tried repeatedly tried to get help at customer service but they are extremely rude and deny the problem. When I finally got someone to listen he told me it would go through a process to review this and get back to me. That was last week. I've been a TCF customer for many years and have never experienced such incredible lack of actual customer service. I want my acct unfrozen and I want these bills paid! I have the money in the acct. When you merged or upgraded you took responsibility for the problems that occurred because of it. What a lie! I can't speak to anybody besides these useless customer service people that sound like they're in another country and want to rudely assure you that there manager would not tell you anything that they haven't already! I am furious in case you can't tell! I don't live near a TCF bank and can't just run in there to take care of this and I can't get through to anyone but the call center. I need help!

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TCF Bank

Complaint issue
Reported by GetHuman-elemkay
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 589 others
0 customers following this

Timeline

GetHuman-elemkay started working on this issue
Oct 1st, 2020 2:26pm