TCF Bank Customer Service Issues

Please, arrest the individuals involved in bank robbery, such as Dan Hiekman, Stephen Trites, Pat Trites, Lean, Vicki Rassmussen, Luke Hiekmen, Marlymd, Terry, Drewy Lathem, Andrea Cuff, Joel Trites, Charlez, Luky, Issac, Randy, along with others. I didn't activate my TCF bank card and believe someone is using it for robbery. I reside at 10 W Exchange St Apt [redacted] in St. Paul, MN [redacted]. Various suspects should be apprehended, including those harming bank tellers. It's crucial to stop these individuals from committing crimes. The situation needs urgent attention. Thank you for help in this matter.

I would like to report an incident involving Vicki Rassmessun and Dan from my apartment building. They have been accused of robbing me. I, Leah Rose Trites, want to clarify that I do not work with Jamie or Ranice. Additionally, Pat Trites and Stephen Trites, who are not related to me, should also be investigated. I am distinct with long hair, a different physical appearance than Vicki Rasmessen. I am not associated with Dan romantically; he lives in apartment [redacted] while I reside in [redacted] in St. Paul, MN. It is important to note that there is only one Leah Rose Trites nationally, and I have not been married, separated, or have children. I am Caucasian and do not have any relationship with individuals named Terry and Kim who use canes. Please investigate this matter as it is related to a bank robbery with individuals mentioned being added to the FBI wanted list. Thank you.

I sought help from several online support agents to fix my account login problems but had no luck. I decided to meet with the Branch Manager, Dave Shingledecker, at my local Cub Foods in St. Louis Park. Dave was exceptional in understanding and swiftly resolving my issue. He also followed up to confirm that the problem was fixed. I highly valued his professional and friendly assistance. Vince Sperrazza.

My spouse and I monitor our TCF Bank account through their iPhone app. Last month, the app failed to alert us when our account went into NSF status, resulting in multiple $37.00 NSF fees without any transaction history on the app. The total now stands at $[redacted].03 for small transactions like McDonald's and Dairy Queen. Despite my efforts, reaching out to customer service only led to rude treatment and accusations of lying. I declined the $37.00 compensation and mentioned contacting corporate, to which I was met with skepticism about obtaining their contact information. Frustrated by the lack of assistance, I have involved ABC Investigates Channel 7 Chicago in this matter due to the dismissive behavior from both phone and online customer service representatives.

On 10/4, I discovered my card was lost. Upon reporting it to customer service, they informed me it would take 5 to 10 business days to investigate. However, I was surprised to see $[redacted] in overdraft charges. I'm puzzled why I incurred these charges after reporting my card lost as it only had a balance of $30 when stolen, resulting in a negative balance of -$[redacted]. I wonder if this is a common practice. As a loyal TCF customer for 13 years, I hope customer service operators receive better training to ensure clear communication with customers over the phone.

I encountered an issue with a recent transaction. It is frustrating that my card was declined at a location near my home that I have used before without any problems. Please review your database as this should have been easily noticeable. Kindly refrain from inconveniencing us in this manner. Additionally, I appreciate the invitation to call, but it's frustrating when there is no answer outside of business hours. It would be helpful if transactions were not declined during non-business hours either. Thank you. _________________________________ F.D., P.E., Esq. L.D., Esq. The DiPonio Law Firm, LLC Attorneys & Counselors at Law [redacted] CONFIDENTIALITY NOTICE: This email may contain privileged and confidential information intended for the named recipient. If you are not the intended recipient, please inform me at contact number. On November 3, [redacted] at 7:51 PM, I received communication from TCF Bank regarding a recent declined transaction on my TCF® Debit Card ending in [redacted] due to suspected fraud. Your attention to protecting my account is appreciated. I have been advised to reach out for verification but faced difficulty doing so. Thank you, F.D.

I require assistance with my account due to continuous overdraft fees, although my account is opted out, including my credit card. I am dissatisfied with my banking experience. Despite having sufficient funds in my account to cover my debt payments, I received these fees. Reducing my stress is important to me, so I kindly request a reversal of the incurred fees, the processing of my credit card payments, and the closure of both my banking and credit card accounts with your institution, which has already been paid off. The ongoing issues with this bank have been going on for over six months, leading me to the decision to end my banking relationship with TCF.

Every month, I encounter issues with my online loan payment due to my password not working. Despite changing it, the system is unreliable in recognizing new passwords promptly, allowing me to reuse old ones for security reasons. This recurring problem is frustrating. The online tool's password reset process requires specific details but fails to locate my account, leading to more complications. Additionally, attempting to make a one-time payment or access account details results in pages that do not load correctly, making the online payment process impossible to complete. Avoiding constant phone calls for assistance with online payments is my goal. I urge for a permanent solution to this problem.

When I logged into my TCF app, I was surprised to find a $[redacted] overdraft charge for numerous small transactions made through PayPal. Despite my regular checks on the app for available funds, PayPal charges took days to appear, and credit card charges even longer. Being on disability, I rely on precise updates. All my Visa and Mastercard balances update almost instantly. I shouldn't face repercussions due to the bank's outdated technology. The overdraft has been cleared, but now I'm worried about affording rent. The bank should refund this money since it wasn't my fault. If necessary, legal action may be considered.

I was very disappointed with how my recent bank statement was delivered. The cut-off date was Dec. 17 as expected. However, the statement I received in the mail was postmarked Dec. 27, which is 10 days later. Unfortunately, I only found it in my mailbox on Jan 2, [redacted], six days after the postmark. This delay caused issues with tracking my balance and outstanding checks. While I understand the holiday rush at the post office, waiting 10 days for delivery is unacceptable. I typically reconcile my accounts at the beginning of the month, but the delay led to a long list of outstanding charges on my checkbook by Jan. 3. I hope in the future the bank can improve the timing of statement deliveries to avoid such discrepancies.

As the President and Owner of On Target Management Inc., Merrimack Fitness Corp., Dow Fitness Inc., Milford Finess LLC., and Hudson Fitness LLC, I am writing to inform you of the impact of Governor Sununu's closure of non-essential businesses in New Hampshire on our operations. Due to the significant reduction in business and the closure, we will temporarily cease operations for the next one to two months with a planned return that may take an additional three to four months or longer to reach previous levels. We anticipate challenges in making payments beginning in April [redacted], but we do not consider this a lease default. We aim to resume normal operations as swiftly as possible and appreciate your understanding during these unprecedented times. I personally have not encountered such a situation before, and I hope for the safety and health of you, your staff, and your family in the upcoming months. Please confirm your understanding in your response.

On April 17th, I made a mobile deposit of $1,[redacted].67 which transitioned from PENDING to POSTED in my account. Typically, a posted amount indicates it is available. I proceeded to Venmo $[redacted] and $[redacted] thinking the money was accessible due to it reflecting in my available balance. Unfortunately, my TCF account unexpectedly went negative as the initial check was bounced. I am puzzled as to why the funds appeared available when they were not. It should have remained under pending until truly usable to avoid this confusion. Now finding myself at -$[redacted].32 without intending to overspend, this situation has left me with only $94 initially. I seek a resolution without being held accountable for the discrepancy. I kindly request assistance in resolving this matter. Thank you.

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With many people preparing to return to work, employers are encountering a challenge. They need to ensure that all returning employees are free from infection but lack a solution to do so. At OptimDosing, we have customized our Aitia tracking platform for businesses to monitor their employees' symptoms and locations before their return to work. Using the app, data is collected from workers based on the employer's criteria over a set period. Employers can then decide whether the employees can return, either through their HR department or with the help of a healthcare professional. We have also included a telemedicine feature for a pre-return interview. As your employees may have been at home for a while, if you are interested in using our app, there is an initial subscription fee along with a small charge per user. We envision our app being beneficial for companies worldwide to prevent returning to potential infection hotspots without the ability to test employees currently. We value any feedback and your interest. Best regards, Dr. Kenneth Kohn

Last Wednesday, on 5/20/20, I visited the M'ha ha Mall branch to open a Savings account with a banker. Despite already having a joint checking account with my husband, I explicitly requested that he not have access to the new Savings account. I was surprised to find the balance visible online through our shared checking account. When I called to address this, I expressed my frustration to the representative who informed me that due to the joint account, I couldn't have a separate online account. I wish the banker had clarified this beforehand to avoid the inconvenience. Now, I feel compelled to close the account and move to another bank, despite my long history with TCF. I am displeased with having to make an extra trip to the drive-through, especially as I do not drive. This situation has left me very disappointed with the service. Sincerely, Bonni Vallis

I initiated a fund transfer from US Bank to TCF Bank on August 6th, but unfortunately, the funds did not reflect in my TCF account. After attempting to resolve the issue over the phone without success, I visited my local branch. Despite speaking with multiple staff members, the person in charge, possibly named Trevor Beckman, dismissed the situation, stating it wasn't their responsibility. When I tried to provide more details, he interrupted me rudely, insisting I listen to him. Feeling frustrated with the lack of assistance, I expressed my dissatisfaction. He then mentioned that the originating bank should handle the matter, implying it was common knowledge. This experience, involving three staff members, an unhelpful explanation, and wasted time, ended with no resolution, requiring me to revisit the initial bank. Overall, it was a disheartening and unproductive ordeal.

I visited your bank at the Urbandale location in Battle Creek, MI on August 18, [redacted], to make a deposit. Due to my Multiple Sclerosis, my hands and arms were inflamed, affecting my writing. I didn't fill out the deposit slip. When asked if I knew my name, I confirmed, but the teller insisted that I should fill out the slips. I felt disrespected due to my disability. I was too upset to catch her name. People with disabilities strive to do things independently, but there are limitations. I'm lodging a complaint about my experience at the bank today.

The verification process seems to be inconsistent. Upon logging into my account, a phone call provided a verification code. It prompted me to add my mobile number as the primary one to receive SMS verification. However, the resend code function didn't work, resulting in exceeding the limits. To my surprise, the verification codes later arrived in my email instead of through phone calls. Please, TCF, provide clear instructions to users about the verification method to avoid any confusion in the future.

I have contacted TCF twice to update my phone number to my current Minnesota number as I have resided in Minnesota for four years. However, each time I try to access my account, I am unable to due to my old phone number (ending in [redacted]) still being linked to the account. The system keeps sending verification codes to the old number, which I do not receive. Despite my efforts during my lunch breaks at work, I have not been able to reach a representative over the phone. It has been a week now, and I fear not being able to check my account. If this matter is not resolved promptly, I will be forced to close my account with TCF.

Good afternoon, My name is Nohora Q. and my debit account number is 4[redacted] 2[redacted], expiring on 09/23. I have two accounts with TCF, but due to the pandemic, I am currently in Montevideo, Uruguay, visiting a daughter. I used to access my account from here, but the method changed, and now my account is blocked. It is crucial for me to be able to use my account from here as I can't return to the USA until the pandemic eases. I live in Chicago, Illinois, and my previous phone number was [redacted]. I have no phone number while abroad, so I need all communication via email at [redacted] I would appreciate any assistance you can provide. Thank you very much.