TCF Bank Customer Service Issues

Today, I deposited $[redacted].00 in cash and a check for $[redacted].00. Later, I tried to make two payments totaling $[redacted].00 at my Attorney's Office to Johnson/Turner Legal but they were declined. I realized part of my deposit was made with a personal check that might still be pending. That's fine, I'll wait. Later, I tried to use my card at the gas station and it was declined. I remembered to wait for the personal check to clear. Now I see a pending charge of -$[redacted].10 in my online banking Dashboard. Why? Thank you. Dean R. [redacted] [redacted]

To Whom It May Concern, Hello, my name is Starkila-Torsha L. Hemphill. I contacted customer service on August 29, [redacted], regarding two disputed transactions. During the call, I explained that I did not have my card and did not make those transactions. I was then transferred to a fraud specialist after mentioning my previous identity theft experience and the fact that I have not shopped at that store since high school. I am concerned about cases [redacted][redacted] and [redacted][redacted], as I did not authorize the closure of my account and issuance of a new card, especially since I no longer had the old card. The unauthorized transactions have affected me financially, impacting my ability to provide for my children and pay my bills. I would appreciate a prompt re-evaluation of my case as I believe this situation is unjust. Thank you.

On 9-20-[redacted], I experienced an NSF issue due to forgetting to transfer funds from my money market to checking. This was the first time TCF returned the check instead of covering it, even though I had previously opted-in for overdraft protection. Although I take responsibility for the oversight, a same-day ACH credit was sufficient to cover the check. I believe TCF should not have returned the item, especially since it was an estimated tax payment. This situation has caused me significant frustration and may lead me to consider ending my long-standing relationship with TCF.

I have encountered numerous issues in multiple stores while trying to set up online banking for my account. Despite assurances from "IT card support," I was left without online banking and dealt with overdraft problems. The bank's customer service has been incredibly frustrating and has cost me hundreds of dollars. Although they resolved a fraud issue on my card, I still cannot withdraw cash or make purchases. I am baffled by the complexity of the situation and the lack of knowledge at every branch I visit. I must set up online banking to view my statements and have access to my funds. This experience has left me highly displeased and considering canceling my account.

I have noticed that my TCF account has been closed with a balance due, which I plan to settle with my upcoming Social Security check deposit on November 21, [redacted]. Due to a medical issue prohibiting me from driving, I kindly request assistance via phone or email to address this matter promptly. It seems there may have been a miscommunication as I did not receive any prior notification regarding the closure. This situation is concerning, and I hope to resolve it quickly. Please contact me as soon as possible at [redacted]. Thank you. - R. Cypher

Last week, Amazon erroneously charged my account $[redacted].11. After contacting them, they promptly refunded the amount. Unfortunately, this caused my bank account to have insufficient funds, resulting in several overdraft fees. I reached out to TCF bank, and they advised me to follow up once the refund posted, assuring me they would waive the overdraft charges. I am seeking the reversal of the $[redacted] overdraft fees incurred due to the unauthorized charge, as it caused a negative balance in my account. Resolving this matter is crucial to me given the significant amount involved, and I trust that my finances are safeguarded against fraudulent activities.

I encountered multiple errors with TCF Bank regarding my account. Firstly, after I made a deposit of $[redacted], they returned it, leaving me in the negative. Although they corrected this and added the funds back, they continued to charge me overdraft fees. When I pointed out their errors, they only partially rectified the situation by adding $[redacted] to my account, still leaving me in the negative. When I visited a branch to clear the balance, the teller was unprofessional and delayed the process, forcing me to remind them of my time constraints. Following this interaction, I discovered my account was closed without explanation. Despite reaching out to TCF Bank, I have not received satisfactory answers. I believe this treatment was unjust, and my account should be reinstated as I have not violated any terms.

I recently moved to China for a three-year period. Before my move, I informed TCF Bank of my new location to prevent any issues with my debit card. However, when I transferred money from PayPal to my TCF account this week, it created a problem. Additionally, a Ctrip.com ticket purchase is currently pending in my TCF account, alongside unauthorized iTunes charges. Although it appears the unauthorized iTunes charges were halted, my Ctrip ticket and PayPal transfer were also affected. I need assistance resolving these matters promptly to resume using my card. Furthermore, I would like to update my contact number for future communication. Thank you.

My spouse, Gary Syde, and I, Kim Syde, have been facing financial difficulties since December 29th due to an erroneous levy/garnishment that drained our accounts. The mistake has been acknowledged, and the funds have been refunded by Messerli & Kramer with the assistance of our lawyer at Hoglund Law. Despite the garnishment being reversed, the numerous overdraft fees on our account have not been rectified as promised by customer service representatives, leading to significant hardships for us. We are currently in bankruptcy due to my husband's severe medical expenses related to stage 4 cancer and other accumulating bills. We urgently require the reversal of the overdraft fees, the return of $[redacted] that was charged, and the restoration of our account to its pre-December 28th state, as we are unable to afford essentials like medication and groceries. Our ability to grieve for my husband's deceased brother has also been compromised by this financial crisis. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention.

1. TCF Bank should be the number one community bank in America. You truly deserve it! 2. We'd love to see more advertising from you, such as commercials on television. By highlighting your community involvement and dedication, the impact will be long-lasting. I'm a loyal TCF customer and believer. 3. It would be great to have more TCF ATMs in Chicago C.T.A. train stations, especially in the Black community. We greatly support you and hope you can consider becoming the first bank to offer payday loans in our neighborhood. This initiative could make a significant difference in people's lives and we are here to assist. Thank you for listening to our feedback and concerns. Best wishes for continued success!

I am a traveler from the US currently in New Zealand and Australia. I encountered an issue while trying to use my TCF Visa debit card for cash as it was declined due to being reported lost, which I did not do as I have had the card with me all along. I received a call about suspected fraudulent activity recently which I denied, leading to this situation. I tried reaching out to TCF multiple times without success. Unfortunately, my mobile phone is not working at the moment as I am at sea. My TCF Visa debit card ends in [redacted]. You can contact me via email at [redacted] N.K. [redacted] Wagner Ct. Ann Arbor, MI [redacted]

My name is Alice F. and I bank at the Briarwood branch in Ann Arbor, MI. I have a CD that matured on Feb 5, [redacted]. I was out of town and missed the renewal deadline due to misinformation from a TCF representative. Despite my efforts to rectify the situation, I was met with resistance from the branch manager, Frank Walton, who was unhelpful and unsympathetic. I am extremely disappointed with the lack of customer service and the hefty penalty imposed for a minor delay in requesting a renewal at a different rate. I am seeking resolution before I consider closing my account and sharing my negative experience on social media and other platforms. I hope to receive assistance before taking further action. Thank you.

I am Ms. Johnson, a customer of TCF. I noticed three recent charges on my banking account for a RTA Ventra account that does not belong to me: $5.00 on Feb 16, $5.00 on Feb, and shortly after another for $2.50. I do not have a Ventra account in my name, nor have I registered a debit card with Ventra. It appears to be a mistake by TCF Bank. The supervisor, Ms. Yesenia Deluna, explained that simply having a debit card in your possession can lead to automatic deductions on CTA buses. She refused to provide a transaction printout and offered no further assistance when I visited on 2/19, leading to an additional charge. I visited Ms. Deluna at the [redacted] S Cicero TCF Bank in Burbank, IL [redacted]. I would appreciate a reset of these charges and a return of the funds, as I do not have a Ventra account. I plan to report this to Michael Jones in the Office of Consumer Affairs. Thank you, Ms. Johnson.

Subject: Request to Protect Federal Disability Funds Dear TCF National Bank, I am reaching out regarding my account, number [redacted], as I am in a challenging financial situation. At 75 years old and disabled, I am unable to work. I have sought legal advice on managing my debt, and it has been determined that due to being "judgment proof" under RCW 6.15, my assets are exempt from collection. I solely depend on federal disability annuities and SSA payments, making my income protected from garnishment by creditors. The deposits into my TCF account consist only of these federally safeguarded funds. Therefore, I kindly request that TCF National Bank respects this protection and refrains from allowing any garnishments on my account. I appreciate your attention to this matter. Sincerely, George E. Schmidt

I need assistance canceling a pending $40.02 transaction with Glory Profiled Limited in Hong Kong and receiving a refund. I bought a game from Gamesdeal for Mortal Kombat 11 Premium Edition. After receiving a link to activate through Cloud Activation, I was prompted to input my Steam username, password, and Security Guard code. Despite multiple attempts, it failed. According to the Cloud Activation rules, reaching 10 failed attempts warrants contacting customer support, which I did with no response after 2 hours. I suspect I fell victim to a fraudulent transaction and request your help to cancel it and refund my money.

I previously filed a dispute for this recurring issue and requested that the funds being withdrawn be halted. Despite this, an additional $98 was debited from my account. When I attempted to contact the entity responsible for these withdrawals, I was met with an automated voicemail system and promptly disconnected. The money taken was meant for rent, and this oversight has put me in a difficult situation. Even after being denied in the dispute process, I cannot afford for these transfers to persist. A total of $[redacted] has now been withdrawn from my account over the past three months, and I urgently require the funds to be refunded. As a parent of a two-year-old, I cannot allow this situation to continue.

Dear Mr. Dahl, I have addressed the fraud division and even went through the appeals process, but unfortunately, I haven't had any success. The reason I was denied is because of my 20-year-old son's misguided decisions. He believed he was doing the right thing but ended up causing a significant financial loss for my daughter, himself, and my wife and me. We have lost all of our money. I have been a loyal customer for a total of 20 years, with 15 of those years being before I moved out of state and then returned. My son thought he was selling one of his songs to an individual in California for $[redacted] and felt proud. The scammer requested his account details for a direct deposit, which he provided. Subsequently, the scammer drained my daughter's savings and checking accounts, along with all the funds from our checking account and my son's account, totaling just over $[redacted]. Although this may not seem like a large sum to some, we live paycheck to paycheck, and this loss has had a profound impact on us. I am kindly requesting your assistance in reevaluating our case. The transactions occurred in California, a place we have never visited. We had to endure three weeks without funds, resulting in delayed bills and accumulating late fees. Sincerely, Lawrence E. Jagiello [redacted] Pinetree Court Romeoville, IL [redacted] [redacted] [redacted]

I need to open a new bank account to receive funds for my membership in the Illuminati as requested by Lord Lugard. He mentioned that once I have a reliable bank account, my membership funds will be sent immediately. Unfortunately, due to credit card debt caused by my ex-wife using my information, I've had trouble getting a new account. I need Lord Lugard's verification and ID before I can proceed. I will reach out to him to gather the necessary details and will update you accordingly. Thank you for your assistance. - Tim FoxEmail: [redacted]: [redacted].

I recently had an automatic withdrawal from my checking account to pay a bill. My account already had a negative balance of $91 and some cents. Despite this, TCF still withdrew $50. I was informed that it's an automatic process, but I fail to grasp why the payment was processed when there were insufficient funds. While I did request the bill payment, it makes no sense to deduct money when there isn't any available, resulting in charges of almost $90. This practice is unacceptable, and I am considering closing my account due to this issue. It's unreasonable for the bank to withdraw funds from an account with no money in it initially.

There is a Leah T. in the nation who needs help arresting a strange group involved in theft. The writer clarifies they are not from Eagan, MN, but reside at 10 W Exchange St Apt [redacted], St Paul, MN [redacted]. They recall being robbed by about 25 individuals in April, May, and June [redacted]. They describe themselves as a white woman with long hair and no glasses, clarifying they do not owe child support. The writer worked overtime at Domino's with direct deposit during that period and did not make significant purchases or withdrawals. St. Paul TCF Bank can confirm their identity. They urge authorities to arrest individuals from Blaine, Burnsville, St. Louis Park, Henning, and Bellevue, WA. They emphasize they are not associated with various locations or certain individuals and give detailed physical descriptions to aid in apprehension.