Please help..I received a bill after leaving tmobile for *** dollars. The person on the...

GetHuman3627096's Account Access issue with T-Mobile from November 2019

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Before contacting them, items GetHuman3627096 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3627096's own words
Please help..I received a bill after leaving tmobile for *** dollars. The person on the phone said no charge because I changed my mind after ** days of tmobile. He said I was within the ** day trial. I then had a new service turned on, much more affordable for me as a senior citizen of **. A month later I received a bill for *** dollars. I went to the store where I got the tmobile service and they said I didnt return the phones. I had the phones with me but they wouldnt take them saying I had to keep them and pay the *** dollars. I told them it was tone of their salesmen who failed to tell me that and they said he was new and was terminated now...Please help, I can not pay this bill and I have * new phones they wont take phone number was and is ***-***-****.

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Account Access issue
Reported by GetHuman3627096
Nov 10th, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 8189 others
0 customers following this


GetHuman3627096 started working on this issue
Nov 10th, 2019 6:14pm