Just give back the credit on my account using all information except a pin*password and facial ID.

GetHuman3582038's customer service issue with T-Mobile from September 2019

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The issue in GetHuman3582038's own words
Get customer service to give me the credit that remains on my now closed account. Since I am no longer in the states I can not go to a local store and show an ID as customer support kept telling me.*I requested to speak to a supervisor and was told this is all that could be done. My account would be locked even though it is closed and I have to go into a store. Absurd. I gave every bit of in... ... We have been stationed overseas in Germany. We were going to keep the account and phones but they did not work here on *G or with a new Sim *G so we had to cancel the account. I now have a $**.** credit on the closed account and since I do not remember the codes the account has sa note I must go in person to a store. Can't happen in Germany. Name: Brenda Owens and Byron Owens, Account* *********, Auto payment last four ****, Phone number was ***-***-****. One old password: Denver@****. The customer service agent I spoke with wouldn't give me to a manager and said I must go to a store to verify account and face ID. There must be a way to deal with forgetting the account info even if it has been closed. *I would like the credit of $**.** forwarded to the account what was used for billing.**Regards*Brenda Owens
That I am stationed in Germany!!
My credit reversed to my bank account.
Always had our account taken care of, never a late payment.
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T-Mobile

Customer service, to give me the credit on my account that has been closed.
Customer service issue
Reported by GetHuman3582038
Sep 13th, 2019 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 7663 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman3582038 started working on this issue
Sep 13th, 2019 2:27pm
GetHuman3582038 indicated the issue is not fixed yet.
Sep 16th, 2019 3:10pm
GetHuman3582038 indicated the issue is not fixed yet.
Sep 16th, 2019 3:11pm