I renewed my auto pay prepaid account on December **.I received a message saying my acc...

GetHuman-wta's customer service issue with T-Mobile from December 2018

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-wta's own words
I renewed my auto pay prepaid account on December **.I received a message saying my account is suspended. Customer service said "Don't worry about it". Ever since then I cannot send text messages. I did turn off receiving and send text, l turned it on for Christmas, all I get is text messaging block is active. I have called tmoblle ** times and they hang up on me, or have no idea how to fix this issue. I even went to T mobile store, they said because it is prepaid account, they can't do anything. Then I get several messages that saying I owe $*.** on my account. I have nothing but problems with my phone since the.What the **** is going on? I have been a satisfied T-MOBILE customer until this last week. If you cannot fix my account, refund my payment. I will find another phone company.

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Customer service issue
Reported by GetHuman-wta
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4550 others
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GetHuman-wta started working on this issue
Dec 28th, 2018 3:01am