I renewed my auto pay prepaid account on December **.I received a message saying my acc...

GetHuman-wta's customer service issue with T-Mobile from December 2018

33 views | 4550 similar | 0 following
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-wta to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-wta's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-wta may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-wta's own words
I renewed my auto pay prepaid account on December **.I received a message saying my account is suspended. Customer service said "Don't worry about it". Ever since then I cannot send text messages. I did turn off receiving and send text, l turned it on for Christmas, all I get is text messaging block is active. I have called tmoblle ** times and they hang up on me, or have no idea how to fix this issue. I even went to T mobile store, they said because it is prepaid account, they can't do anything. Then I get several messages that saying I owe $*.** on my account. I have nothing but problems with my phone since the.What the **** is going on? I have been a satisfied T-MOBILE customer until this last week. If you cannot fix my account, refund my payment. I will find another phone company.

GetHuman-wta did not yet indicate what T-Mobile should do to make this right.

How GetHuman-wta fixed the problem

We are waiting for GetHuman-wta to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wta fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-wta
Dec 28th, 2018 - 4 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 4550 others
0 customers following this


GetHuman-wta started working on this issue
Dec 28th, 2018 3:01am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers