Dear Sirs:**The following situation is serious and has caused enormous fiscal and emoti...

GetHuman-alexguba's customer service issue with T-Mobile from December 2018

4 views | 4250 similar | 0 following
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-alexguba to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-alexguba's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alexguba may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-alexguba's own words
Dear Sirs:**The following situation is serious and has caused enormous fiscal and emotional damages. Therefore, I urge a prompt and apt response to this letter. **Succinctly. On May **, ****, I contacted T Mobile to set up a bundled package for my business and personal phone lines. I was told all balances would appear on one bill and from that date forward I received a monthly bill and paid it on time.**In November of this year, I was informed by a loan officer at a bank with whom I am in business to acquire a another company that I had an account in collection. My credit at the time was *** and I was shocked to learn I had any accounts in arrears, let alone collections.**As it turns out, written off account was from T Mobile. The representative who set up my bundled accounts failed to role over the outstanding balance and subsequently, sent NO NOTIFICATIONS either electronically nor on paper. From either T Mobile or the collection agency* AMS. **I was completely unaware of any outstanding debt and once I learned of it, I paid it immediately and in full. Because of the time in spent in collections however, the write-off was reported to all three credit agencies and my credit was destroyed. It is currently *** which prevents me from moving forward with a major business acquisition and will force me to incur penalties or lose the company given the fallout of my credit. **As a result of one grossly negligent T Mobile employee, my company’s well being and my family’s has been unfairly put in jeopardy. **Moreover, I am aware of similar issues from other customers with T Mobile in which they switch people to wireless billing but fail to correct defunct emails etc so consumers, like me, are left in the dark until a collection agency strikes their credit standing.**Please know, because this mistake make by T Mobile has so deeply affected my ability to conduct business, I intend to pursue recourse via the legal system, with government oversight agencies and in the press. The level of malfeasance and gross negligence won’t go i addressed. I will push for an fast and immediate resolution without cease. **I have confirmed T Mobile can indeed correct the credit dispute and has the authority to do so despite being told innumerable times that the company policy does not allow it. **This letter serves to ask *for an immediate response from someone with the authority and desire to correct untenable and deeply unfair situation. **Sincerely*Tibor A. Guba*Old Phone number before it was moved to business (***) ***-**** *New Business number (***)***-*****A*****@***.com

GetHuman-alexguba did not yet indicate what T-Mobile should do to make this right.

How GetHuman-alexguba fixed the problem

We are waiting for GetHuman-alexguba to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alexguba fixes it.
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman-alexguba
Dec 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4250 others
0 customers following this

Timeline

GetHuman-alexguba started working on this issue
Dec 12th, 2018 3:36pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies