Dear Sirs:**The following situation is serious and has caused enormous fiscal and emoti...

GetHuman-alexguba's customer service issue with T-Mobile from December 2018

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The issue in GetHuman-alexguba's own words
Dear Sirs:**The following situation is serious and has caused enormous fiscal and emotional damages. Therefore, I urge a prompt and apt response to this letter. **Succinctly. On May **, ****, I contacted T Mobile to set up a bundled package for my business and personal phone lines. I was told all balances would appear on one bill and from that date forward I received a monthly bill and paid it on time.**In November of this year, I was informed by a loan officer at a bank with whom I am in business to acquire a another company that I had an account in collection. My credit at the time was *** and I was shocked to learn I had any accounts in arrears, let alone collections.**As it turns out, written off account was from T Mobile. The representative who set up my bundled accounts failed to role over the outstanding balance and subsequently, sent NO NOTIFICATIONS either electronically nor on paper. From either T Mobile or the collection agency* AMS. **I was completely unaware of any outstanding debt and once I learned of it, I paid it immediately and in full. Because of the time in spent in collections however, the write-off was reported to all three credit agencies and my credit was destroyed. It is currently *** which prevents me from moving forward with a major business acquisition and will force me to incur penalties or lose the company given the fallout of my credit. **As a result of one grossly negligent T Mobile employee, my company’s well being and my family’s has been unfairly put in jeopardy. **Moreover, I am aware of similar issues from other customers with T Mobile in which they switch people to wireless billing but fail to correct defunct emails etc so consumers, like me, are left in the dark until a collection agency strikes their credit standing.**Please know, because this mistake make by T Mobile has so deeply affected my ability to conduct business, I intend to pursue recourse via the legal system, with government oversight agencies and in the press. The level of malfeasance and gross negligence won’t go i addressed. I will push for an fast and immediate resolution without cease. **I have confirmed T Mobile can indeed correct the credit dispute and has the authority to do so despite being told innumerable times that the company policy does not allow it. **This letter serves to ask *for an immediate response from someone with the authority and desire to correct untenable and deeply unfair situation. **Sincerely*Tibor A. Guba*Old Phone number before it was moved to business (***) ***-**** *New Business number (***)***-*****A*****@***.com

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Customer service issue
Reported by GetHuman-alexguba
Dec 12th, 2018 - 4 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 4250 others
0 customers following this


GetHuman-alexguba started working on this issue
Dec 12th, 2018 3:36pm

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