my phone is lost in order to use the t mobile web site i have to log in my number doesn...

GetHuman1130192's customer service issue with T-Mobile from September 2018

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1130192's own words
i want my monthly payment to be refunded it was auto drawn from my debit account just befor phone was taken and my account has been put on suspend i cant buy a phone for awhile and im not going to pay for a month or months for that matter till i get a new phone ... my phone is lost in order to use the t mobile web site i have to log in my number doesnt work anymore because you want a * digit password created which i did but in order to activate my new password i have to confirm a code that you are sending to my phone MY PHONE IS LOST OR STOLEN so i cant recieve a text message I dont know how Else to explain the problem T-mobiles logic flow doesnt work if someone is trying to log on trying to resolve a LOST PHONE ISSUE and they have yet to have logged on since you changed from a * digit number to an * digit password
how can i confirm my new password to get on t mobile site when my phone is lost or stolen the stupid sight let me on with my old * digit pass number to make a new password but my phone is gone how can i confirm a texted code if my phone is gone
return payment or give me a phone i already spent ** bucks on that phone to get the software changed so after i hard reset my phone i couldnt remember my google name and password and the phone i was told was dead BECAUSE I DIDNT KNOW MY GOOGLE ACCOUNT AND PASSWORD WTF!!!!!!!!!!!! TOOK IT TO A PHONE SHOP AND IN ** MINUTES AND ** BUCKS LATER THEY TOOK THAT STUFF OFF
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T-Mobile

Customer service issue
Reported by GetHuman1130192
Sep 11th, 2018 - a yr ago
I have an issue with T-Mobile too
Not resolved
Seen by 6 customers so far
Similar issue to 2302 others
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Timeline
GetHuman1130192 started working on this issue
Sep 11th, 2018 9:22pm